Booking Conditions and Privacy Policy

Booking Conditions

The conditions form the basis of your contract with us as soon as you purchase a tour, workshop or voucher. Please read both these sections carefully as they apply to all bookings you make with us unless otherwise specified.

If booking for one person, we may have to cancel the tour at short notice if we have less than 3 people booked on the scheduled tour, this is due to ever-increasing operational costs. We will provide a full refund if we do cancel.

We are not the German Underground Hospital / Jersey War Tunnels company, the bunkers, tunnels and towers we visit are different and usually closed to the public.

There are ladders, steep staircases and other potentially difficult challenges to our tours.

All purchases are donations to support the work we do in return we will provide you with a tour or voucher for a tour. Jersey War Tours is our trading name and this organisation and is registered with the Jersey Financial Services Commission as a Non-Profit Organisation - NPO1207. For the purposes of all Terms and Conditions, we will describe ourselves as Jersey War Tours or JWT.

We live on an island with very changeable weather, rain doesn’t stop us! If rain/wind stops you please do not book. We endeavour to select the best locations for poor weather.

Jersey War Tours are covered by insurance to the sum of £5,000,000 for public liability. We recommend you take out your own insurance against personal loss, injury, death or the risk of you having to cancel the workshop or tour due to airline failure, tour company failure or sea travel failure. We will not be liable for any refunds due to any cancellations made due to the failure of a third party failing to deliver you to the island. Please also see below for Cancellations.

Complimentary Transportation, Jersey War Tours wants to ensure its carbon footprint is low, for large groups we will hire an appropriate minibus or coach via the company Signature coaches, to make sure car use is at a minimum. We will always car share and ask the guests to do the same to get to and between sites. If you join us in our vehicle, this is at your own risk and Jersey War Tours will not be liable for any death, injury, ailment. This is also done with the understanding that there is no reward to us or hire charge included in your ticket prices, we make zero profit from the driving. Our tours are of the military sites in Jersey on our feet. If you are visiting Jersey we prefer you to join us between sites to save anyone getting lost. We have confirmed this is within Jerseys laws with our insurance company and Chris Le Maistre Senior Traffic Officer, Deputy Inspector of Motor Traffic Office Jersey.

Tour Dangers - Some tour locations may be situated in very remote areas such as woods, cliffs, underground bunkers, rugged or unsound terrain which may present a risk to your health. Risk-taking is the sole responsibility of the Client and should not be taken lightly or for granted. Clients are encouraged to familiarise themselves with the risks inherent to visiting bunkers and exploration. Jersey War Tours may include activities such as boarding and disembarking from boats or vehicles or aircraft, hiking, bunker exploring, climbing steep and uneven steps, exposure to weather, and other such difficulties. Therefore, Jersey War Tours will not be liable for any death, injury, ailment, or malady that occurs in conjunction with these activities and circumstances. Risk-taking is the sole responsibility of the Client. Clients are solely responsible for being in satisfactory health necessary to undertake the physical requirements of the tour. We do take photos during our tours and by accepting the booking we may use the photos for marketing, just tell us not to publish if this is not ok with you.

Alcohol policy, please do not consume alcohol prior to the tour. If our guides believe you have been drinking and pose a risk to yourself or others we will ask you to leave the tour. This will forfeit your right to a refund. There have been tragic deaths in the past few years from tourists falling from bunkers and cliff paths, and both had been after consuming alcohol.

Cancellation by you, bookings cancelled more than 7 days before the tour or workshop will receive a credit note for the value of the booking, This will allow you to rebook within the next 12 months. If you cancel less than seven working days before the start of the tour or workshop credit notes will be at our discretion. No credit note will be given for cancellations or no-shows on the day of the activity.

You must arrive at least 5 minutes before the start of your trip. If you are not present upon check-in for your tour we will endeavour to contact you, using the details you have provided, If you miss your scheduled departure you will not be eligible for a later booking or a refund. We cannot wait for late arrivals as this creates difficulties for other customers.

COVID

JWT Members Lottery

By purchasing a T2 membership to be entered into the Jersey War Tour Lotto, the member purchaser agrees to be bound by these terms and conditions:

The Jersey War Tours Members lottery is being promoted by Jersey War Tours (JWT), a registered Non-profit organisation in Jersey. JFSC NPO number 1207

T2 members must confirm their age within 48h of application via pattern or in case close to a draw, 48h before any draw, they will be moved to T1, and the cash difference will be returned.

There is one monthly winner, and the winning amount is £100. This amount is payable to the winner by bank transfer. The exception is Christmas (December draw). The winning amount in December is £300 and again paid to the winner by bank transfer.

All those affiliated with JWT are not permitted to be part of the draw.

Members eligible for the draw must be adults aged 18 or over. Any member found to be under 18 years of age automatically forfeits the right to claim a prize, which will revert to JWT . Should this be the case, the matter will be reported to the Jersey Gambling Commission.

Only members for which full payment has been received for the month of the draw may be entered into the lotto and eligible to win the prize.

Members are responsible for providing JWT with accurate and up-to-date contact details, including their name, address, telephone number and email. The membership purchaser shall inform JWT of any changes to these details as soon as they arise. JWT will be in no way liable for the failure or inability to contact a ticket purchaser due to any errors, omissions or inaccuracies in the information provided by the ticket purchaser.

All T2 memberships will be recorded through the platform Patreon. The membership ID is unique and will be used for the draw.

The monthly lottery winner will be drawn live on youtube on the last Sunday of every month at 8pm. JWT shall endeavour to notify all T2 Members of any change to the date.

The winner draw will be made through the use of a Random Number Generator (RNG).

The winning ticket holder will be contacted by a member of the JWT team to confirm they have won the prize.

Any membership purchased in breach of these terms and conditions will be voidable at the sole discretion of JWT.

Any complaints relating to JWT Members Lotto should be via email to info@jerseywartours.com

These terms and conditions shall be final and binding.

JWT is regulated by the Jersey Gambling Commission (JGC) under registration. Social & Charitable Registration #CR-2114-23

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@jerseywartours.com

or send us a mail to

Jersey War Tours

The Tower

Le Mont de la Greve de Lecq
JE3 2DT

Jersey

Channel Islands

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@jerseywartours.com or send us a mail to:

Jersey War Tours

The Tower

Le Mont de la Greve de Lecq
JE3 2DT

Jersey

Channel Islands